Privacy Policy for Mudra Finance India

Last Updated: 19-08-2025

1. Introduction

Mudra Finance India ("we," "us," "our," "Platform") is committed to protecting the privacy and security of your personal information. This Privacy Policy ("Policy") explains how we collect, use, share, store, and protect your personal data when you visit our website https://mudraloanonline.com/ (the "Website") and use our services.

By using our Website and providing your information, you expressly consent to the practices described in this Policy. If you do not agree with this Policy, please do not access or use our Website.

2. Information We Collect

We collect information to provide and improve our services, connect you with potential lenders, and ensure a secure experience.

A. Personal Information You Provide:

Contact Information: Name, email address, phone number, residential address.
Demographic Information: Date of Birth, gender.
Financial & Loan Requirement Information:
- Employment details (employer name, income, experience).
- Loan purpose, desired loan amount, and tenure.
- Asset and liability details.
- Information from your credit report (with your explicit consent) such as credit score, history, and existing obligations.
Identity and KYC Details: PAN number, Aadhaar number (or details from other Officially Valid Documents), bank account statements.

B. Information Collected Automatically:

Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system and platform.
Usage Data: Information about how you use our Website (pages visited, time spent, clickstream data).
Device Information: Device identifier, device type, mobile network information.
Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our Website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3. How We Use Your Information

We use the information we collect for the following purposes:

To Provide Our Services: To match your profile with our network of banks and NBFCs ("Lending Partners"), facilitate your loan application, and communicate with you regarding your application status.
To Verify Your Identity: To perform KYC (Know Your Customer) checks through authorized agencies to prevent fraud.
To Offer Personalized Services: To recommend loan products and services that may be of interest to you.
To Improve Our Website: To analyze user behavior and trends to enhance functionality and user experience.
For Communication: To send you service-related updates, administrative messages, and promotional communications (you can opt-out of promotional messages at any time).
For Legal and Regulatory Compliance: To comply with applicable laws, rules, and regulations in India.

4. Legal Basis for Processing (Under DPDPA & GDPR Principles)

We process your personal data based on the following legal grounds:

Explicit Consent: You have given clear consent for us to process your personal data for specific purposes (e.g., sharing your data with Lending Partners, fetching your credit report).
Legitimate Interests: The processing is necessary for our legitimate interests in providing our services, improving our Website, and ensuring security, provided your fundamental rights are not overridden.
Performance of a Contract: The processing is necessary to take steps at your request to enter into an agreement with us (to facilitate a loan).
Legal Obligation: To comply with our legal and regulatory obligations.

5. How We Share Your Information

We may share your information with:

Lending Partners: Banks, NBFCs, and other financial institutions to process your loan application.
Credit Bureaus: To obtain your credit report and score (only with your explicit consent as mandated by the RBI).
KYC Verification Agencies: To verify your identity and address.
Service Providers: Third-party vendors who perform services on our behalf (e.g., data analysis, payment processing, customer service, marketing). These parties are contractually obligated to keep your information confidential and use it only for the purposes we disclose.
Legal and Regulatory Authorities: When required to do so by law, or in response to valid requests by public authorities (e.g., a court or a government agency).
Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

6. Data Storage and Security

Retention: We will retain your personal data only for as long as is necessary for the purposes set out in this Policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. We adhere to the storage limitation principle as per the DPDPA.
Security: We implement robust technical and organizational security measures designed to protect your data from unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Your Data Protection Rights

Under Indian law (DPDPA) and other global regulations, you have the following rights regarding your personal data:

Right to Access & Confirm: You can request a summary of the personal data we hold about you.
Right to Correction: You can correct or update any inaccurate or incomplete personal data.
Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data, subject to certain legal obligations we may have to retain it.
Right to Grievance Redressal: You have the right to readily available means of grievance redressal (provided by our Grievance Officer below).
Right to Nominate: You have the right to nominate another individual to exercise your rights in the event of your death or incapacity.
Withdrawal of Consent: You can withdraw your consent for the processing of your data at any time. Please note that withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact our Grievance Officer using the details provided below.

8. Cookies and Tracking Technologies

We use cookies to remember your preferences, understand how our Website is used, and personalize content. You can control cookies through your browser settings. However, disabling cookies may limit your use of certain features on our Website.

9. Third-Party Links

Our Website may contain links to third-party websites (e.g., our Lending Partners). This Policy does not apply to those websites. We encourage you to read the privacy policy of every website you visit.

10. Children's Privacy

Our Website is not intended for individuals under the age of 18 ("Children"). We do not knowingly collect personal data from Children. If you are a parent or guardian and believe your child has provided us with data, please contact us, and we will delete it.

11. Changes to This Privacy Policy

We may update this Policy from time to time. We will notify you of any changes by posting the new Policy on this page and updating the "Last Updated" date. Your continued use of the Website after any change constitutes your acceptance of the new Policy.

12. Grievance Officer

In compliance with the Information Technology Act, 2000 and the DPDPA, 2023, we have appointed a Grievance Officer. If you have any questions, concerns, or complaints about this Policy or our data practices, or wish to exercise your rights, please contact:

Name: Ajay Mathur
Email: grievance@mudraloanonline.com
Address: SWAVALAMBAN BHAVAN, C-11, G-BLOCK, BANDRA KURLA COMPLEX, BANDRA EAST, MUMBAI – 400 051

We will acknowledge and address your grievance within the timelines prescribed by applicable law.